FAQ・ガイド
About KURA (Overview & Purchasing)
- What is KURA?
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KURA is an online marketplace that curates and digitally archives designed products and crafts, primarily from Japan, and offers them as high-quality digital assets. We collaborate with manufacturers and creators to provide authenticated assets, including 3D models and texture data.
- What are the features of KURA?
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- High-Quality Assets: Carefully crafted digital data with attention to material characteristics and manufacturing techniques.
- Unique Curation: Digitally archiving distinctive and rare items, primarily from Japan.
- Authenticated Assets: Digital data verified by manufacturers and creators for reliability.
- How can I purchase assets?
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- Register an account on KURA and log in.
- Browse the collection and add desired assets to your cart.
- Complete the payment process.
- The purchased asset will be available under the "Downloads" section in your account.
- Click the download button to obtain the file.
- Where can I find the pricing?
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Pricing is only visible after account registration. Additionally, assets marked as ASK are generally not for sale. These may only be available for use under specific conditions or with the rights holder's approval. Please contact KURA for further inquiries.
- Is KURA membership free?
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Yes, registration is free. You can create an account here.
- Does KURA offer a subscription plan?
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Not currently, but we may introduce subscription plans in the future.
- I see only 3ds Max format. Can I request other formats like Cinema 4D?
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Yes, additional formats may be available upon request. Please contact us via the contact form.
- I need a higher polygon count for more detailed assets. Can you provide it?
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It depends on the product. Please contact us to discuss your requirements.
- I would love to see a specific product digitized. Can I make a request?
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If the request aligns with KURA's curation standards, we will do our best to accommodate it. Please contact us via the contact form.
- How often are new assets added to KURA?
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New assets are added regularly. Follow our official social media and newsletters for the latest updates.
Payment & Billing
- What payment methods are available?
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We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, JCB)
- PayPal
- Apple Pay / Google Pay
- Do you offer invoice payments (bank transfers) for corporate customers?
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We currently do not support invoice payments.
- What is KURA's refund policy?
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Due to the nature of digital products, refunds are generally not accepted. However, we may consider refunds in the following cases:
- The downloaded file is corrupted.
- The asset does not match the description.
License, Terms of Use & Prohibited Activities
- Can I use KURA's assets for commercial purposes?
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Commercial use is allowed as long as it does not violate any restrictions. However, assets cannot be resold, sublicensed, or used in any form for redistribution. Please refer to the Terms of Use & License for more details.
Support & Troubleshooting
- The file I downloaded is corrupted. What should I do?
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Please go to "My Page" > "Download History" to re-download the file. If the issue persists, contact support via the form.
- How can I contact support?
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You can reach us through the following methods:
- Contact form (Recommended)
- Business hours: Weekdays 10:00 AM - 6:00 PM (JST)
Account Management
- Where can I access my account page?
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You can log in and access your account page here.
- I forgot my password. How can I reset it?
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You can reset your password by entering your registered email address here.
- How do I edit my account information?
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You can edit your account information from the Edit Account page.
Technical Support
- Is there a recommended system environment?
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Please refer to the recommended system environment listed on each product page.
- Where can I check the dimensions of the 3D models?
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Please check the "SIZE" section on the product page. The scale of the model is displayed in cm (centimeters) and inch (inches), rounded to the first decimal place.